Privacy Policy

Privacy Policy: This Privacy Policy is from: Delcourt Constructies sprl Learning Field 24 2547 Lint BE0724.518.734 Delcourt Constructies bvba strives for maximum customer satisfaction with its unique way of working. The processing of your personal data is also of great importance to us! Delcourt Constructies bvba trades under the trade name "Lumunique" to which the website will refer. Your personal data. You share them with us so that we can provide you with the best possible service. We think it is important that you also know why we ask for your personal data and what we do with them. Below you will find an explanation of some of the reasons why we ask for information from you and how we obtain and use that information. Please read this Privacy Policy carefully as it contains essential information about how your personal data is processed and what cookies are used. When we refer to "personal data" in this Privacy Policy, we mean the information you provide about yourself, such as your name, address, e-mail address and telephone number, as well as products you have purchased or, for example, e-mails you have sent to us.  Delcourt Constructies BV trades under the trade name "Lumunique" to which the website will refer. General Delcourt Constructies bvba recognises the importance of data protection and the privacy of its customers and visitors to the website and will treat the personal data of the person concerned with the necessary care and only for the specified purposes. We strive to be in line with the recent amendments and the European Regulation 2016/679 of 27 April 2016, but also with the Belgian law of 30 July 2018. This applies to both the processing and the protection of personal data. What data do we collect and why? You share data with us in various ways. In doing so, we use data that we have received from you, but also data collected by ourselves. For example, information about your visit to our website. You are not obliged to disclose your personal data, but understand that the provision of certain services will be impossible if you refuse the processing. You are solely responsible for the accuracy of the information you provide to us. Anonymous data This is data that you share with us without registration: surfing behaviour, origin, search terms. We use this data to maintain and improve our website. This means that we include personal data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, with as legal basis the legitimate interests of Delcourt Constructies bvba to continuously improve its website and service.  Cookies The website also uses cookies that collect certain personal data with the legal basis of your explicit prior consent. We use this data to maintain and improve our website. For the stipulations on the use of cookies, see the cookie policy. Your account You can create an account on our website. In your account, we store the following information, among others: your name, address(es), phone number, email address, delivery details, VAT number for our business customers, as well as the address of the registered office if applicable. We keep this information so that you do not have to enter it again each time you visit our website or place an order. We also use the contact details provided to contact you with questions or comments about your order or to ask for your opinion (see "your opinion"). The management of your account on this website has as legal basis the execution of a contract requested by you. Online payment, ordering and reservation For your order or reservation we need your name, e-mail address, address(es), payment details and your telephone number. We need these details for the delivery and invoicing of products ordered by you, with the legal basis for the performance of an agreement requested by you when you place an order. We use the data to deliver your order, to keep you informed about your order or reservation or to contact you with questions or comments about your order. If you make a reservation for goods, we will save your data. The legal basis for this is the execution of an agreement that was requested by you.   Delcourt Constructies bvba has chosen to cooperate with Shopify Payments, for a smooth service regarding online payments. If you have any questions about how they handle the security and processing of your data, it is easy to click Just like Delcourt Constructies bvba, they also consider privacy and the protection of your data important.  Subscribe to the newsletter You can subscribe to our newsletters. When subscribing, we ask for your name and e-mail address. This will keep you informed of special offers, promotions and the latest trends, and enable us to invite you to events. The legal basis for this is always your explicit, prior consent. You can withdraw your permission at any time by clicking "unsubscribe" at the bottom of our newsletters. Your opinion To continue improving our services, we would like to hear your opinion. Therefore, we may contact you for a review or a non-binding customer or market survey. We will keep the details of the review, who wrote which review and where we will use this review, e.g. our website, Instagram, facebook, linked-in, ... We will not share this opinion with others if you do not want us to! Who has access to your data? In order to process your personal data, we grant access to your personal data to our employees. Within Delcourt Constructies bvba the data are only accessible for responsible persons who, in function of their tasks, should have access to them. We guarantee a similar level of protection by providing contractual obligations to these employees and appointees, which are similar to this Privacy Policy. We do not allow strangers to access your data and we take appropriate technical and organisational measures to prevent this. If unauthorised access to your data has occurred, we will strive to share this with you in all transparency. We may also, in rare cases, transfer your data if we are required to do so by certain laws, regulations and/or case law. It may happen that Delcourt Constructies bvba has to disclose your personal data as a result of a court order or to comply with other imperative laws or regulations. In this case we will make reasonable efforts to inform you in advance, unless this is subject to legal restrictions. We may also transfer your data in the event that our organisation or part of it is sold and the purchaser needs your data in order to continue to provide the service to you. In the event Delcourt Constructies sprl reorganises, transfers or ceases its activities, in whole or in part, or if Delcourt Constructies sprl goes bankrupt, your data may be transferred to new entities or third parties. We will make reasonable efforts to inform you in advance of Delcourt Constructies sprl disclosing your data to said third party, but you also acknowledge that this may not be technically or commercially feasible in all circumstances. Occasionally we use an external processor to assist us with certain services. These services may include delivery services, processing credit/debit card payments, etc. We do this to ensure that our service to you runs smoothly. For these external services we make strict agreements and these agreements will be contractually supported. These parties are strictly controlled by Delcourt Constructies bvba, to ensure that your privacy remains protected! Delcourt Constructies bvba commits itself not to sell, distribute or transmit your personal data to other parties for commercial purposes, without your explicit prior consent. We also require this from our external processors. Your personal data are extremely important to us and we expect the same from our external parties! Storage period of your data When you place an order, you will receive an invoice. This invoice will be kept for 7 years according to the legal retention period. If you make a reservation, we will keep your data until you place the order. If you do not wish to place an order, we will keep your data for 2 years. Consult, update or delete your data When you are a customer of Delcourt Constructies bvba, we keep certain information. Therefore you have a number of rights concerning this data. Right of access and inspection You have the right to consult at any time and free of charge your personal data as well as the use we make of your personal data. Right of rectification, erasure and restriction You are free to communicate or not your personal data to Delcourt Constructies sprl. In addition you have the right to request us to improve, complete or delete your personal data. You can also ask to limit the processing of your personal data. You acknowledge that if you refuse to communicate or request the removal of personal data, certain services and products will not be available and that in some cases the removal or amendment of personal data is not legally possible. Right of objection You also have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of personal data for direct marketing purposes; in such a case, you do not have to provide any reasons. Right to free data transfer You have the right to obtain your personal data processed by Delcourt Constructies sprl in a structured, accessible and machine-readable form and/or to transfer them to other responsible parties. Right of withdrawal of consent As far as the processing is based on your prior consent, you have the right to withdraw it. Exercising your rights You can exercise your rights by sending a clear request to: This request will clearly state what you wish to know, correct or delete. This request must be signed and dated, and include a copy of the front of your identity card. If these conditions are met, Delcourt Constructies sprl will comply with your request as soon as possible and inform you accordingly. If you exercise your right of access, Delcourt Constructies bvba will provide you with an overview of your data as complete as possible. It is possible that some personal data from classical back-up files, log, history or archive files are not included in this overview. These data are not part of the current processed personal data and are therefore not immediately available and can not be provided. They are, however, deleted from these files according to standard processes. You can also easily check your data at any time and, if necessary, amend them via your online account. Right to lodge a complaint You have the right to lodge a complaint with the Belgian Data Protection Authority (GBA): This is without prejudice to a remedy before a civil court. If you should suffer damage as a result of the processing of your personal data, you can lodge a claim for compensation. Cookie policy: In order to offer you a better service when visiting websites, most sites use cookies. These are useful techniques that collect and use information. This makes websites easier to use. Cookies ensure, for example, that you can remain logged in on a website or that your preferences, such as location and language settings, are remembered. They also keep track of your digital shopping cart when you shop online. Cookies also enable website owners to see how often their sites - and which pages - are viewed by visitors. Cookies are small text files that a website puts on the hard disk of your computer when you visit the site. You can remove them at any time. This is very easy to do through the settings of your browser. Please note that after deleting cookies you will have to set your preferences again or log in again. Important to know: the use of cookies is safe. E-mail and telemarketing actions are not the result of cookies. Cookies do not save your e-mail address or telephone number, nor do they build up a profile that can be traced back to a person.   Type of cookies Functional cookies Examples of these cookies are: keeping track of your login data, the content of your shopping cart. Social Media Cookies Examples of these cookies are You can share articles you view on our website with social media buttons. To make these buttons work, we use social media cookies from the social media parties, so that they recognise you when you want to share an article. Advertising cookies These cookies allow us to show you relevant ads based on your interests.   What cookies are used? Google Analytics cookies We use Google Analytics cookies to collect data about your visit to our website. For more information on how these cookies work, please read the Google cookie and privacy statement. More information: Facebook: The Facebook plug-in allows Facebook to see the data we receive about you, including data about your use of other websites and apps, whether or not you are registered or logged in. We will of course not do this without your express permission, you can change this permission at any time by unchecking and unchecking the cookie preferences. Or you can do this on your Facebook page. Why do we do this? This way Delcourt Constructies bvba can set up targeted actions, which might be interesting for you as a customer in the future. Of course we also like to monitor where your interests lie as a customer and how we can make your customer experience even better. Do you have any suggestions? Then be sure to send them to us! Google Tag Manager manages tags or scripts that are necessary for the webshop in a centralised manner. More info: Google Ads cookies are used to make our ads relevant for our visitors, based on the visitor's activity on our website. More info: Selligent cookies are used to collect data on your visit to our website and the products you are viewing.